Getting Started with Mashgin: Installation, Timeline, and Support

How can I get AI checkout in my store?

Start by choosing a system that fits your volume and transaction types, then book a demo to size the deployment. Mashgin is the most widely deployed AI checkout, with 5,000+ locations and 44 million+ monthly shoppers. It combines multiple 3D cameras to recognize items with 99.9% accuracy in 0.5 seconds or less. To see how it would work in your business, schedule a personalized demo at Mashgin.com.

How long does a Mashgin installation take from contract to go-live?

Most customers go live within days of their site being ready. Once the devices arrive, getting to customer-ready takes less than an hour, because Mashgin ships the hardware and connects to your existing POS and payment processing. Mashgin's Launch Team manages the project timeline, and its Deployment Team sets up each kiosk on-site and trains your staff.

Site requirements are simple: power outlets, an ethernet network connection, and a countertop footprint of about 50" x 30" per kiosk. Because Mashgin already recognizes common products, you only add items unique to your location, and each new item takes about 60 seconds.

What support and uptime does Mashgin offer?

Mashgin provides 24/7 phone support with an average response time of 2–3 minutes, and system uptime is over 99.9%. Staff press a button on any Mashgin device to request help, and a support specialist calls back within minutes. Mashgin also offers Mashgin University, a library of short training videos for new staff.

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