Deployment and Support

Working with Mashgin

Customers love our full service installation, quick response times, and easy-to-follow training materials.

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Trusted by over 40 million users.
Trained by over 1.5 billion transactions.

Our benefits

White-glove deployment

Our Launch Team manages project timelines and deliverables. When your site is ready our Deployment Team sets up each kiosk, makes sure everything works, and trains your local team on how to get the most out of Mashgin for each deployment.

3 minute response time

Our average response time to tickets is between 2 and 3 minutes. Reach us by phone, text, or email.

Global reach, local support

Mashgin’s support team is based in the U.S., Europe, and Australia. Our staff are your neighbors and understand your problems.

Accessible training materials

Whether training new staff or catching up yourself, Mashgin University makes learning Mashgin easy with short, entertaining how-to content. If you’re stuck on something, give us a call and we’re happy to help.

White-glove deployment

Our Launch Team manages project timelines and deliverables. When your site is ready our Deployment Team sets up each kiosk, makes sure everything works, and trains your local team on how to get the most out of Mashgin for each deployment.

3 minute response time

Our average response time to tickets is between 2 and 3 minutes. Reach us by phone, text, or email.

Global reach, local support

Mashgin’s support team is based in the U.S., Europe, and Australia. Our staff are your neighbors and understand your problems.

Accessible training materials

Whether training new staff or catching up yourself, Mashgin University makes learning Mashgin easy with short, entertaining how-to content. If you’re stuck on something, give us a call and we’re happy to help.

[  WORKING WITH MASHGIN  ]

Hear from our clients

"At VyStar Veterans Memorial Arena, every second counts when thousands of fans are trying to get back to their seats before the next play. Our Legends Global team chose Mashgin because it lets us serve fans in seconds instead of minutes, without cutting corners on quality. That speed has completely changed what our concession lines look like on game day."

Mark Micallef
Mark Micallef

Director of Food & Beverage

“Service has been very good! Many of the guests noticed the technology upgrade and spoke about it. Our Exec VP of Growth commented that he loves the difference.”

Michael Lottermoser
Michael Lottermoser

Executive Chef at Aramark

"Between 11 a.m. and 1 p.m., thousands of people hit at once. The challenge is getting them through quickly and Mashgin dramatically improves that flow. Throughput is our biggest challenge getting thousands of people through quickly and efficiently. Mashgin helps us do that in a timely manner."

Bill Bolton
Bill Bolton

Director of Retail Operations | Morrison Healthcare

"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."

Jay Smith
Jay Smith

Director of Operations | Chartwells

"I have a deep love for Mashgin and what it has done for our business."

Barbara Goersch
Barbara Goersch

General Manager for Aramark | John Deere

“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”

Christian Andersen
Christian Andersen

Senior Manager Food and Beverage | Palisades Tahoe

“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”

Mario Martinez
Mario Martinez

Resident District Manager | Spartan Eats

"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."

Peter Nyamora
Peter Nyamora

VP of Ancillary Services | St. Joseph's Hospital

"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "

Chris Reynolds
Chris Reynolds

District Manager at UT Austin | Sodexo

"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."

Angela Leu
Angela Leu

VP, F&B Finance & Business Insights | Honda Center

"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."

Christian Lau
Christian Lau

Chief Technology Officer | LA Football Club

"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."

Sal Jamal
Sal Jamal

President | Chestnut Petroleum Distributors

"At VyStar Veterans Memorial Arena, every second counts when thousands of fans are trying to get back to their seats before the next play. Our Legends Global team chose Mashgin because it lets us serve fans in seconds instead of minutes, without cutting corners on quality. That speed has completely changed what our concession lines look like on game day."

Mark Micallef
Mark Micallef

Director of Food & Beverage

“Service has been very good! Many of the guests noticed the technology upgrade and spoke about it. Our Exec VP of Growth commented that he loves the difference.”

Michael Lottermoser
Michael Lottermoser

Executive Chef at Aramark

"Between 11 a.m. and 1 p.m., thousands of people hit at once. The challenge is getting them through quickly and Mashgin dramatically improves that flow. Throughput is our biggest challenge getting thousands of people through quickly and efficiently. Mashgin helps us do that in a timely manner."

Bill Bolton
Bill Bolton

Director of Retail Operations | Morrison Healthcare

"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."

Jay Smith
Jay Smith

Director of Operations | Chartwells

"I have a deep love for Mashgin and what it has done for our business."

Barbara Goersch
Barbara Goersch

General Manager for Aramark | John Deere

“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”

Christian Andersen
Christian Andersen

Senior Manager Food and Beverage | Palisades Tahoe

“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”

Mario Martinez
Mario Martinez

Resident District Manager | Spartan Eats

"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."

Peter Nyamora
Peter Nyamora

VP of Ancillary Services | St. Joseph's Hospital

"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "

Chris Reynolds
Chris Reynolds

District Manager at UT Austin | Sodexo

"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."

Angela Leu
Angela Leu

VP, F&B Finance & Business Insights | Honda Center

"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."

Christian Lau
Christian Lau

Chief Technology Officer | LA Football Club

"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."

Sal Jamal
Sal Jamal

President | Chestnut Petroleum Distributors

Learn how Mashgin can transform your business.

Request Demo