About this report
In this report, Mashgin audited 1,150 completed transactions across ski resorts and found that AI-assisted checkout achieved a total dollar loss rate of just 1.60%, outperforming the 1.62% industry average. The audit also revealed that intentional misuse, such as item stacking, accounted for only 0.31% of total loss. Readers will learn how Mashgin is further reducing shrink through real-time automated detection and faster checkout experiences that help minimize opportunistic theft.
Sample findings
Mashgin’s 1.60% loss rate from all causes is slightly lower than non-Mashgin industry averages of 1.62%–reported by NRF study.
We audited video of 1,150 completed transactions at Ski Resorts that use Mashgin to identify theft. In other words, our team manually watched all of these transactions from start to finish to analyze customer actions and behavior.
Total loss rate with Mashgin was 1.6% and only .31% from misuse of technology.
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Businesses like yours are increasing revenue, decreasing costs, and drastically improving customer experience with Mashgin.
3X
"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."
Director of Operations | Chartwells
20%
"I have a deep love for Mashgin and what it has done for our business."
General Manager for Aramark | John Deere
40%
“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”
Senior Manager Food and Beverage | Palisades Tahoe
18%
“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”
Resident District Manager | Spartan Eats
110%
"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."
VP of Ancillary Services | St. Joseph's Hospital
125%
"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "
District Manager at UT Austin | Sodexo
400%
"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."
VP, F&B Finance & Business Insights | Honda Center
4x
"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."
Chief Technology Officer | LA Football Club
18 sec
"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."
President | Chestnut Petroleum Distributors
3X
"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."
Director of Operations | Chartwells
20%
"I have a deep love for Mashgin and what it has done for our business."
General Manager for Aramark | John Deere
40%
“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”
Senior Manager Food and Beverage | Palisades Tahoe
18%
“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”
Resident District Manager | Spartan Eats
110%
"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."
VP of Ancillary Services | St. Joseph's Hospital
125%
"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "
District Manager at UT Austin | Sodexo
400%
"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."
VP, F&B Finance & Business Insights | Honda Center
4x
"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."
Chief Technology Officer | LA Football Club
18 sec
"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."
President | Chestnut Petroleum Distributors
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