About this report
This Mashgin study demonstrates that AI-assisted checkout does not increase theft at higher education dining facilities, reporting a total loss rate of 1.29% compared to the 1.62% industry average. The survey was conducted by auditing video recordings from multiple angles of 1,162 completed transactions at university campuses to manually analyze customer behavior and identify instances of theft.
Sample findings
We audited video of 1,162 completed transactions at University campuses that use Mashgin to identify theft. In other words, our team manually watched all of these transactions from start to finish.
Mashgin’s 1.29% loss rate from all causes sits below the industry-average loss of 1.62%–reported by NRF study –and the roughly 1% likely from theft.
Looking deeper into theft directly tied to misuse of Mashgin, only 0.31% of loss came from intentional misuse of Mashgin’s technology.
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3X
"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."
Director of Operations | Chartwells
20%
"I have a deep love for Mashgin and what it has done for our business."
General Manager for Aramark | John Deere
40%
“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”
Senior Manager Food and Beverage | Palisades Tahoe
18%
“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”
Resident District Manager | Spartan Eats
110%
"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."
VP of Ancillary Services | St. Joseph's Hospital
125%
"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "
District Manager at UT Austin | Sodexo
400%
"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."
VP, F&B Finance & Business Insights | Honda Center
4x
"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."
Chief Technology Officer | LA Football Club
18 sec
"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."
President | Chestnut Petroleum Distributors
3X
"Using Mashgin makes a better work environment too for our cashiers. They're able to stock the shelves during the day when they couldn't before. It used to be: stock in the morning, and if your shelf gets empty throughout the day, it's too crowded in there to get in and refill it."
Director of Operations | Chartwells
20%
"I have a deep love for Mashgin and what it has done for our business."
General Manager for Aramark | John Deere
40%
“With Mashgin lines are almost gone completely. Even on the busiest days they will only be 1-2 minutes.”
Senior Manager Food and Beverage | Palisades Tahoe
18%
“Students really love the speed of service, the convenience, and that they don't need to give someone their credit card or talk to anybody if they don’t want to.”
Resident District Manager | Spartan Eats
110%
"At a time when resources are stretched, having a secure retail location that’s available 24/7 with coffee, salads, sushi, and sandwiches has been an incredible hit with our team, especially those that work late nights and weekends."
VP of Ancillary Services | St. Joseph's Hospital
125%
"We couldn't be happier with the decision to implement Mashgin kiosks at UT Austin's stadium. The results have been astounding. We have seen a significant reduction in line times, increased revenue and most importantly, an overall improvement in customer satisfaction. The fans are happy and that makes us happy. "
District Manager at UT Austin | Sodexo
400%
"The unexpected surprise was that sales for October 2021 at that location exceeded sales for the entire 2019 season! We immediately ordered seven more Mashgins, and are in process of reconfiguring additional locations in the building to deploy the additional Mashgins."
VP, F&B Finance & Business Insights | Honda Center
4x
"We are regularly surveying our fans, and they love how Mashgin lets them move through the lines so quickly. The LAFC home games have been sold out since 2018, and concessions are always in high demand. Getting those lines moving means more fans can get their snacks without missing out on the action on the field."
Chief Technology Officer | LA Football Club
18 sec
"The experience for our customers has been amazing. There are no lines. We just want to please our customers and Mashgin is helping us do that."
President | Chestnut Petroleum Distributors
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