Cleveland Clinic reduces average transaction time by 80%

About Cleveland Clinic

Cleveland Clinic's cafeteria serves approximately 5,000 healthcare workers daily. Before Mashgin, traditional self-checkout lanes created bottlenecks during peak lunch hours, slowing service for staff with limited time between shifts.

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Challenges

Cleveland Clinic operates one of the busiest, most advanced hospitals in the world — its cafeteria serves roughly 5,000 healthcare workers per day in a relatively compact footprint. The site is so high-volume that it is home to one of the busiest Starbucks in the world and partners with Coca-Cola to pilot new products before they reach the market. Before Mashgin, checkout during the 11 a.m.–1 p.m. rush relied on a small cashier team utilizing traditional self-checkout stations. This created a bottleneck when thousands of doctors, nurses, and staff hit the lines at once, with only minutes to eat between shifts.

As part of a broader expansion of the cafeteria, Cleveland Clinic and Morrison Healthcare needed a checkout experience that could:

• Move thousands of employees through the line fast during compressed meal periods
• Handle packaged food, grab-and-go, and made-to-order hot items in one quick transaction
• Accept employee badge / payroll-deduct alongside cards

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Choosing Mashgin

With five Mashgin kiosks in place, Cleveland Clinic's cafeteria transformed a single-point checkout bottleneck into scalable, parallel capacity. The difference has been obvious to the people who eat there every day. One guest put it simply: "Being able to actually get in and out of the cafeteria now has been really nice."

For Morrison Healthcare, throughput has always been the central challenge. As Bill Bolton, Director of Retail Operations for Morrison Healthcare at Cleveland Clinic, put it: "Throughput is our biggest challenge, getting thousands of people through quickly and efficiently. Mashgin helps us do that in a timely manner." That impact is most visible during the 11 a.m. to 1 p.m. rush, when thousands of people hit the cafeteria at once.

The renovation grew demand for the cafeteria, but the kiosk expansion is what let that demand actually be served, lifting daily throughput 3.5x while keeping checkout fast and consistent. It also freed staff to move from registers to guest-facing roles like restocking, cleaning, and hot food prep, improving service without adding headcount.

The results: 100% year-over-year growth in Mashgin transactions from 2024 to 2025, an average transaction time of 11.3 seconds, and an 80% reduction in average transaction time overall. For Morrison Healthcare, checkout now scales with demand rather than constraining it, letting revenue follow throughput.